Privacy Policy & Terms of Services

Terms of Service

 

Welcome to Avalon Salon & Co. These Terms of Service ("Terms") govern your use of our website, Google Business Profile, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services Provided:

Avalon Salon & Co provides personal beauty services including but not limited to: Hair, Skin, Nails, and Lash Services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

2. User Conduct and Responsibilities.

By using our services, you agree that you will not: 

Use the services for any illegal or unauthorized purpose.

Provide false, inaccurate, or misleading information. 

Attempt to disrupt, damage, or interfere with our website, booking systems, or communication channels.

Harass, abuse, or threaten our staff or other customers.

3. Appointments, Bookings, and Cancellations

The following policies apply to all scheduled appointments and services: Scheduling: Appointments must be booked through our approved channels and are subject to availability.

Cancellations: We require at least more than 48 hours' notice for any cancellations or rescheduling. Please see the cancellation policy below. Fees: Cancellations made outside of this window may be subject to a cancellation fee listed below.

4. Payments and Billing

Pricing: All prices for our services are listed in U.S. Dollars (USD) and are subject to change.

Payment Terms: Payment is due at the time of serices.

Refunds: All service fees are non-refundable. Some products can be returned within 30 days of purchase. Some products are non-refundable.

 5. Intellectual Property

All content, logos, graphics, text, and designs featured on our website and digital profiles are the exclusive intellectual property of Avalon Salon & Co. You may not copy, distribute, or reuse any of our materials without express written consent.

6. Limitation of Liability

To the maximum extent permitted by law, Avalon Salon $ Co and its employees shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services, website, or products. Our total liability shall not exceed the amount you paid to us for the specific service in question.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions.

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised Terms.

9. Contact Information

If you have any questions or concerns about these Terms,

please contact us at:

Email: avalonsalonelkriver@gmail.com 

Phone:763-441-4142

Address: 706 Main Street, Elk River, MN 55330

 

 

Policies and Guarantees

 

CANCELLATION POLICY

We understand that life can change unexpectedly, and at times this may affect your appointment with us. Last-minute cancellations and no-shows are detrimental to our individual small businesses and the time we reserve specifically for you.

If you need to cancel or reschedule, please notify us as soon as possible. Appointment confirmations are provided as a courtesy, not as an obligation. Not receiving a confirmation text or call does not waive cancellation fees.

Missed appointments and late cancellations may incur the following fees:

•More than 48 hours before scheduled service: No charge.

•48 hours before service: 25% of the service cost.

•24 hours before service: 50% of the service cost.

•Same-day cancellation or no-show: 75% of the service cost.

If this becomes a persistent issue, we reserve the right to refuse future services or require a credit card on file. 

Specialty services may require a deposit.

Deposits are non-refundable for cancellations made within 48 hours of the scheduled service.

 

LATE / TARDY POLICY

To ensure the promptness of all appointments and respect the time of every guest, we reserve the right to reschedule any appointment if a client arrives 10 minutes or more late

 

WEDDING PARTIES / GROUP BOOKINGS

As a courtesy to our service professionals and the time reserved specifically for you, we require a 7-day cancellation notice for all appointments.

A valid credit card is required to secure every reservation. Cancellations made with less than 7 days’ notice will be charged 50% of the scheduled service(s) to the card on file.

Clients are responsible for the full value of all services booked.

Arriving one hour or more past your scheduled appointment time will be considered a no-show and will result in 100% of the booked service(s) being charged to the credit card on file. Service will not be guaranteed. 

 

PRICING POLICY

All prices quoted or appearing in print are starting at and subject to change without notice.

 

GUARANTEE SERVICES

We always want you to be 100% satisfied with your services. If, for any reason, you are not completely satisfied, contact us within the following timeframes so we can schedule an adjustment:

•Hair services: Contact us within 7 days of your appointment.

•Nail, lash, spa, or body wax services: Contact us within 3 days of your appointment.

Adjustments must be scheduled within these respective timeframes.

Concerns reported after 7 days (hair) or 3 days (nails, lashes, spa, waxing) from the original appointment date will not automatically be considered an adjustment. We will evaluate on a case-by-case basis.

For best results, we recommend scheduling your adjustment with the original service provider. They will be most familiar with the work performed and your desired outcome.

If you received services from an independent technician at Avalon Salon & Co, any adjustment will be scheduled directly with the independent technician who performed the original service to qualify for a complimentary adjustment.

 

GUARANTEE PRODUCTS

Just as we want you to be satisfied with your service, we also want you to love the products you’re purchasing.

We gladly accept product returns within 30 days of purchase, provided that at least two-thirds (2/3) of the product remains.

Please note the following exceptions:

Spa products: Circadia and Bushbalm products must be in new, unopened condition to be eligible for return

Jewelry and hair accessories are final sale unless defective at the time of purchase.

Gift cards and sale items are non-refundable.

 

CELL PHONES AND HAND HELD DEVICES

As a courtesy to others, please silence your devices and do not use speakerphone.

Thank you.